Removals to France Privacy Policy

This Privacy Policy explains how Removals to France collects, uses, stores, and protects personal data relating to our services. It applies to all Removals to France customers in our service area, including prospective, current, and former customers, as well as individuals who contact us with enquiries about our services.

Data Controller

Removals to France is the data controller in respect of the personal data we process in connection with our removal, relocation, and related services. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing complies with the General Data Protection Regulation and applicable local data protection laws.

Personal Data We Collect

We only collect personal data that is necessary to provide and manage our services and to meet our legal and contractual obligations. The categories of personal data we may collect include:

Identification and contact details: name, postal address, collection and delivery addresses, email address, and other contact details you choose to provide.

Service and contract information: details about your move or relocation, inventory details where necessary for quotation and insurance purposes, dates and times of collection and delivery, and any specific instructions you provide.

Communication data: information included in your enquiries, correspondence, feedback, and any records of telephone or electronic communications with us.

Billing and payment data: billing address, basic payment-related information necessary to process transactions, and records of invoices and payments. We do not store full payment card details beyond what is required for lawful processing and record-keeping.

Technical and usage data: limited technical data generated when you visit our website or online platforms, such as IP address, basic device information, and information about how you interact with our website, to the extent that such data constitutes personal data.

How We Collect Personal Data

We collect personal data through direct interactions when you contact us, request a quote, book a service, complete forms, or communicate with us by phone, email, or other channels. We may also collect data generated by our website and systems during your use of our online services. In some cases, we may receive personal data about you from third parties involved in your move, for example, relocation companies, estate agents, or corporate clients arranging a removal on your behalf. In these situations we take reasonable steps to ensure that such third parties have obtained all necessary permissions and provided you with appropriate privacy information.

Lawful Bases for Processing

We process your personal data only where we have a lawful basis to do so under the GDPR. Depending on the context, we rely on the following legal bases:

Contract: where processing is necessary to enter into or perform a contract for removal and related services with you, including providing quotes, managing bookings, carrying out your move, handling payments, and providing customer support.

Legal obligation: where we are required to process personal data to comply with legal and regulatory obligations, such as tax, accounting, insurance, customs declarations, and record-keeping requirements.

Legitimate interests: where processing is necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. Examples include managing and improving our services, preventing fraud, safeguarding our staff and property, handling queries and complaints, and ensuring the security of our systems and operations.

Consent: where we rely on your explicit consent for specific processing activities, such as certain types of marketing communications. When we rely on consent, you have the right to withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

How We Use Personal Data

We use your personal data for the following purposes:

To provide quotes, plan, and perform removal and relocation services, including coordinating logistics, transportation, and any associated services.

To communicate with you about your move, respond to your enquiries, manage bookings, and provide customer support before, during, and after your relocation.

To issue invoices, process payments, and maintain accurate financial records in compliance with legal and contractual requirements.

To manage our relationship with you, including sending service updates, handling feedback and complaints, and administering any loyalty or referral arrangements where applicable.

To improve and develop our services, processes, and customer experience, including training staff, monitoring service quality, and evaluating the performance of our operations.

To protect our business and customers, including verifying identities where appropriate, preventing and detecting fraud, and ensuring the security of our premises, systems, and vehicles.

To comply with legal obligations and cooperate with law enforcement or regulatory authorities where required.

Data Sharing and Processors

We may share your personal data with trusted third parties when this is necessary for the purposes described in this Privacy Policy. These third parties act as data processors or, in some cases, as independent controllers. Categories of recipients include:

Transport and logistics partners who assist in performing collection, transportation, and delivery services.

Storage and warehousing providers where you require temporary or long term storage facilities.

Professional advisers such as accountants, auditors, insurers, and legal advisers, to the extent necessary for the provision of professional services and compliance with our legal obligations.

IT and system service providers who support our operational systems, website, communications, and data storage, acting as data processors under our instructions.

Authorities and regulators where we are required to share information by law, for example for customs, tax, safety, or law enforcement purposes.

Where we use data processors, we ensure that appropriate contractual safeguards are in place requiring them to process your personal data only on our documented instructions, to maintain confidentiality, to implement suitable security measures, and to assist us in meeting our obligations under data protection laws.

International Transfers

In connection with international removals and the use of global service providers, your personal data may be transferred to countries outside the European Economic Area or the United Kingdom. Where such transfers occur, we take steps to ensure that an adequate level of protection is in place, for example by relying on adequacy decisions, approved standard contractual clauses, or other lawful transfer mechanisms, and by implementing appropriate technical and organisational safeguards.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. In deciding how long to keep data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it and whether we can achieve those purposes through other means, and applicable legal obligations.

In general, data relating to your contract and our services is kept for the duration of the contractual relationship and for a period thereafter as required by law or to protect our legitimate interests, such as retaining records for tax and insurance purposes or handling any claims or disputes. After the relevant retention periods have expired, we securely delete or anonymise your personal data.

Security of Personal Data

We take appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures include access controls, staff training, secure storage systems, and procedures for reporting and managing data breaches. While no system can guarantee absolute security, we continually review and enhance our safeguards to protect your information.

Your Data Protection Rights

As a data subject under the GDPR, you have a number of rights in relation to your personal data, subject to certain conditions and legal limitations. These include:

Right of access: you can request confirmation as to whether we process your personal data and obtain a copy of that data, along with information about our processing activities.

Right to rectification: you can request correction of inaccurate personal data and completion of incomplete data concerning you.

Right to erasure: you can request deletion of your personal data where there is no good reason for us to continue processing it, for example where the data is no longer necessary for the purposes for which it was collected or where you have successfully objected to processing.

Right to restriction of processing: you can request that we limit the processing of your personal data in certain circumstances, such as while we verify the accuracy of the data or consider an objection you have raised.

Right to object: you can object to processing based on our legitimate interests, including profiling, where you believe your fundamental rights and freedoms outweigh our interests. You also have the absolute right to object to direct marketing at any time.

Right to data portability: where processing is based on consent or contract and carried out by automated means, you can request that we provide your personal data in a structured, commonly used, and machine readable format, or transfer it to another controller where technically feasible.

Right to withdraw consent: where we rely on your consent for specific processing activities, you may withdraw that consent at any time. This will not affect the lawfulness of processing before consent was withdrawn.

You also have the right to lodge a complaint with a supervisory authority if you believe that your personal data has been processed in a way that does not comply with data protection laws. We encourage you to contact us first so that we can seek to resolve any concerns directly.

Scope and Updates to This Policy

This Privacy Policy applies to all Removals to France customers in our service area and to all personal data we process in connection with providing our services. We may update this Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. Any significant changes will be communicated through our usual channels, and the most recent version will always govern how we process your personal data from the date it takes effect.