Terms and Conditions for UK to France Removal Services

These Terms and Conditions set out the basis on which we provide removal and associated services from the United Kingdom to destinations in France for domestic and commercial customers. By booking or using our services you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions the following definitions apply:

Company means the removal company providing the services.

Customer means the person, firm or organisation booking the services.

Services means removal, packing, loading, transport, storage, delivery and any related services provided by the Company.

Goods means the items which the Company agrees to move, pack, store or handle under the contract.

Contract means the agreement between the Company and the Customer, incorporating these Terms and Conditions and any written quotation or confirmation issued by the Company.

2. Service Area and Scope of Work

The Company provides removal services from locations within the United Kingdom to destinations throughout France. Services may include local collection within the UK, cross-channel transport, and final delivery to the agreed address in France.

The exact scope of work will be set out in the written quotation or booking confirmation, including collection and delivery addresses, any packing or unpacking to be undertaken, and any special access requirements notified to the Company in advance.

3. Booking Process

3.1 All bookings are subject to availability and are not confirmed until the Customer has accepted the quotation and the Company has issued written confirmation of the booking.

3.2 Quotations are typically based on information provided by the Customer, including inventory details, property access, floor levels, parking arrangements, and any special handling requirements. The Customer must ensure that all information supplied is accurate and complete.

3.3 The Company may, at its discretion, conduct a survey or request photographs or written details to assess access, volume of Goods, and any specific risks associated with the move.

3.4 The Customer must notify the Company of any changes to the move details as soon as reasonably practicable. Changes may result in an adjustment to the quoted price and to the scheduled dates and times.

3.5 The Company reserves the right to decline or cancel a booking where the information provided is inaccurate, incomplete, or where the Services cannot safely or lawfully be provided.

4. Quotation and Price

4.1 Unless otherwise specified, quotations are provided free of charge and are valid for a stated period. If no period is stated, the quotation is valid for 30 days from the date of issue.

4.2 The quoted price is based on normal access conditions, reasonable waiting times, and the assumption that the move can be completed within the estimated time frame and with the proposed resources.

4.3 The quotation will specify what is included, such as packing materials, packing services, dismantling and reassembly, ferry or tunnel costs, tolls, and any applicable customs-related handling services.

4.4 Additional charges may apply where:

a. The volume of Goods exceeds the amount originally stated.

b. There are delays or waiting times beyond the Company’s control, including key release delays, customs inspections, or restrictions on access.

c. Access is more difficult than advised, such as long carries, limited parking, narrow roads, or upper floors without lift access.

d. Additional services are requested on the day of removal.

4.5 Unless otherwise specified, all prices are shown in pounds sterling and are inclusive or exclusive of VAT as stated on the quotation.

5. Payments

5.1 A deposit may be required at the time of booking, as specified in the quotation or confirmation. The deposit is payable by the method indicated by the Company.

5.2 Unless otherwise agreed in writing, the balance of the price is payable in full no later than the date specified in the booking confirmation and in any event prior to commencement of the Services.

5.3 The Company is not obliged to undertake or continue with any Services if payment has not been received in full in cleared funds by the required time.

5.4 Where payment is not made on time the Company may charge interest on the overdue amount at the statutory rate applicable to commercial debts or, where the Customer is a consumer, at a reasonable rate reflecting the cost of late payment.

5.5 The Customer remains liable for all agreed charges even if payment is to be made by a third party and that third party fails to pay.

6. Cancellations and Postponements

6.1 The Customer may cancel or postpone the Services by giving written notice to the Company.

6.2 The following charges may apply in the event of cancellation or postponement by the Customer:

a. More than 14 days before the agreed removal date: no cancellation charge, and any deposit may be refunded or transferred, subject to a reasonable administration fee.

b. Between 7 and 14 days before the agreed removal date: up to 50 percent of the total price may be charged.

c. Less than 7 days before the agreed removal date: up to 100 percent of the total price may be charged.

6.3 Where the Company incurs specific costs on behalf of the Customer, such as ferry bookings, tolls, or special equipment hire, these may be charged in full if they cannot be recovered on cancellation.

6.4 The Company may cancel the Contract or postpone the Services where:

a. The Customer fails to make payment when due.

b. The Company is unable to carry out the Services safely or lawfully.

c. Events beyond the Company’s control, including extreme weather, industrial action, road or port closures, or other transport disruption, make it impracticable to perform the Services as planned.

6.5 In the event of cancellation or postponement by the Company for reasons within its control, the Company’s liability will be limited to refunding any sums paid for Services not provided and, where applicable, offering alternative dates. The Company will not be liable for indirect or consequential losses arising from cancellation or postponement.

7. Customer Responsibilities

7.1 The Customer is responsible for:

a. Ensuring that they are the owner of the Goods or have the authority of the owner to enter into the Contract.

b. Providing accurate and complete information about the nature, quantity, and value of the Goods, and about access at collection and delivery addresses.

c. Obtaining and maintaining all necessary permissions, permits, and approvals, including parking permissions and any building management consents.

d. Ensuring that Goods are properly prepared for transport, including emptying, defrosting, and cleaning refrigerators and freezers, and securing loose items.

e. Arranging appropriate insurance cover for Goods in transit and in storage, if such cover is not expressly provided by the Company.

7.2 The Customer must not include in the Goods any items that are hazardous, illegal, perishable, or which require special licences or conditions for transport, unless expressly agreed in writing. This includes explosives, compressed gases, flammable or corrosive substances, live animals, plants subject to restrictions, and items prohibited by customs or carriage regulations.

8. Customs, Import and Export Compliance

8.1 Removal services between the UK and France may be subject to customs declarations, inspections, duties and taxes.

8.2 The Customer is responsible for providing accurate and complete information required for customs and border controls, including inventories and declarations of value.

8.3 The Company may assist with documentation and procedures but is not responsible for decisions made by customs or other authorities, or for delays, charges or confiscations arising from those decisions.

8.4 Any duties, taxes, or additional charges imposed by customs or other authorities are the responsibility of the Customer, unless otherwise agreed in writing.

9. Liability and Limitations

9.1 The Company will exercise reasonable care and skill in providing the Services. Its liability for loss or damage to Goods while in its custody or control is subject to the limitations set out in this section.

9.2 Unless otherwise agreed in writing, the Company’s liability for loss or damage to Goods will be limited to a stated sum per item or per consignment, as set out in the quotation or booking confirmation. The Customer should request higher limits or arrange separate insurance if the value of the Goods exceeds these limits.

9.3 The Company will not be liable for:

a. Loss or damage arising from inherent defects, pre-existing damage, wear and tear, or poor construction of items.

b. Loss or damage to items packed by the Customer, unless there is clear evidence of mishandling by the Company.

c. Electrical or mechanical derangement of appliances, computers, or other equipment, unless there is physical damage caused by the Company.

d. Indirect or consequential loss, including loss of profits, loss of opportunity, emotional distress, or inconvenience.

e. Loss or damage arising from delays or failures caused by events beyond the Company’s reasonable control, including traffic, adverse weather, industrial action, or border delays.

9.4 The Customer must notify the Company in writing of any visible loss or damage to Goods as soon as reasonably practicable and in any event within a reasonable time after delivery. For goods in storage, notification must be made within a reasonable time after collection from storage.

9.5 Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, for fraud, or for any other liability which cannot lawfully be excluded.

10. Insurance

10.1 The Company may offer or arrange transit or storage insurance as an optional service, subject to the terms of the relevant policy.

10.2 Where such insurance is provided, it is the Customer’s responsibility to read and understand the policy terms, exclusions, and limits, and to ensure that the level of cover is adequate for their needs.

10.3 Claims under any such policy will be handled in accordance with the insurer’s procedures and are separate from any contractual claims against the Company.

11. Waste Regulations and Disposal

11.1 The Company operates in compliance with applicable UK and French regulations relating to the handling, transport, and disposal of waste and unwanted items arising from removal services.

11.2 The Company is not a general waste carrier and will only remove items as agreed in advance or as part of a specific clearance service. Certain materials, including hazardous or regulated waste, may not be accepted.

11.3 Where the Company agrees to remove unwanted items or packaging for disposal or recycling, the Customer confirms that they have the right to dispose of those items and that they are free from hazardous contents.

11.4 Additional charges may apply for the removal and lawful disposal or recycling of bulky items, electrical equipment, or large volumes of packaging materials.

11.5 The Customer agrees not to require the Company to dispose of items illegally, for example by leaving them in unauthorised locations or mixing regulated waste with general refuse.

12. Access, Parking and Property Protection

12.1 The Customer must ensure that suitable parking and access are available at both collection and delivery addresses, and must obtain any necessary permits or permissions.

12.2 The Company may charge additional fees where parking is not available or where vehicles must be parked at a distance requiring longer carrying or shuttle runs.

12.3 The Company will take reasonable care to protect property at the collection and delivery addresses but is not responsible for normal wear and tear to floors, stairs, or doorways consistent with a removal.

13. Delays and Storage

13.1 If the removal cannot be completed on the agreed date due to circumstances beyond the Company’s control, the Company may move the Goods into temporary storage at the Customer’s cost until delivery can be completed.

13.2 Storage will be provided on the terms notified by the Company, including charges, handling fees, and access arrangements.

13.3 The Company is not liable for any losses arising solely from late delivery or delays, unless such delay is caused by the Company’s negligence and results in physical loss or damage to Goods.

14. Complaints and Dispute Resolution

14.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that the matter can be investigated and, where appropriate, remedied.

14.2 The Company will aim to respond to complaints within a reasonable time and may request further information or evidence as part of the investigation.

14.3 Where a dispute cannot be resolved through the Company’s internal procedure, the parties may agree to refer the matter to mediation or another form of alternative dispute resolution before commencing court proceedings.

15. Data Protection and Privacy

15.1 The Company will collect and process personal data relating to the Customer and, where relevant, their representatives for the purpose of providing the Services, managing the Contract, and meeting legal and regulatory obligations.

15.2 Personal data may be shared with third parties involved in the performance of the Services, such as overseas agents, storage providers, or insurers, where necessary and lawful.

15.3 The Company will handle personal data in accordance with applicable data protection laws and its privacy practices, which are available on request.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any Contract formed under them are governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales will have exclusive jurisdiction to settle any disputes arising out of or in connection with the Contract or these Terms and Conditions, subject to any mandatory rights the Customer may have as a consumer under the laws of their country of residence.

17. General

17.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable, that provision will be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions will continue in full force and effect.

17.2 No failure or delay by the Company in exercising any right or remedy will operate as a waiver of that right or remedy, and no single or partial exercise will prevent any further or other exercise.

17.3 The Customer may not assign or transfer their rights or obligations under the Contract without the prior written consent of the Company.

17.4 These Terms and Conditions, together with any quotation or written confirmation issued by the Company, constitute the entire agreement between the parties in relation to the Services and supersede any prior understandings or representations, whether oral or written.